Meadow Hay Dairies
Deliciously Raw Milk delivered to your door

Terms & Conditions

1.1 This website is operated by Meadow Hay Ltd and the purchase of goods from this website is governed by these Terms & Conditions. We reserve the right to update these Terms & Conditions from time to time. Orders placed after this date will be bound by the revised Terms & Conditions.

1.2 The website provider is LLC, a Delaware Limited Liability Company and the provision of services is ultimately covered by its terms and conditions which may be found by following this link:

2. Purchase Contract

2.1. You must be eighteen years old or over to place an order through this website.

2.2. We will confirm acceptance of your order by email to the email address you have provided us with or by displaying a message on the website immediately after you have submitted your order or both, in which case acceptance will deem to be whichever arrived the soonest.

3. Prices and Delivery Charges

3.1. The price you will pay will be the website price at the time you placed or edited your order, subject only to any inadvertent technical error for which we will not be liable.

3.2. The prices stated on the website will be inclusive of any VAT payable.

3.3. The price of the goods does not include a charge for delivery. The delivery charge indicated at the time of purchase applies to the UK mainland only. For deliveries elsewhere in the UK you must contact Meadow Hay Ltd for a quotation.

4. Promotions

4.1. We may from time to time make promotional offers on the purchase of goods through our website. In this event the terms of any such promotional offer will be subject to these terms and conditions.

4.2. We may change the terms of any promotions, or withdraw them altogether, at any time and without prior notice.

4.3. We reserve the right to offer different promotions to different customers at our complete discretion.

4.4. Refunds given on any purchase subject to a promotional offer will be given on the terms of that promotion and the promotional price.

5. Methods of Payment

5.1. Payment may be made by debit or credit card or via PayPal. You cannot pay for your order by cash or cheque unless goods are being collected in person by prior arrangement.

5.2. The debit and credit cards accepted by us are those listed on the website on the date on which your order is placed.

5.3. We will take payment from your card prior to dispatch/delivery/collection once your order has been packed. Any later additions to your order, after the initial order has been locked, may result in a separate payment being taken.

5.4. We reserve the right to take payment from your card prior to despatch for any repeat orders you have with us.

5.5. We reserve the right to terminate our agreement with you if we are refused authority for payment at any time.

5.6. You agree to indemnify us in full against all costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

6. Delivery

6.1. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.

6.2. We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity you have received and the condition of the goods are the same as when they were delivered we will arrange with you for them to be collected. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

6.3. We will dispatch your order to the delivery address that you selected when you placed your order. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether or to levy an additional charge for delivery to that indicated on the website but only after agreeing the revised price with you.

6.4. Orders taken on Sunday through to Wednesday will normally be despatched by overnight courier within 48 hours of your order being received. Orders placed on Thursday through to Saturday will be despatched by overnight courier on the following Monday.

6.5. It is your responsibility to ensure that an appropriate person is available at the delivery address at this time or alternative delivery arrangements are given to us when you placed your order, such as a neighbour or a place where the delivery can be left.

Whilst we make every effort for your order to be delivered at the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.

6.6. We will endeavour to supply items as close to the ordered weight or volume as possible and guarantee it will be no less than the weight or volume ordered and no greater than 25% of the weight or volume ordered. If we are unable to supply an item within these limits we may at our discretion supply you additional weight or volume without charge or we will contact you before dispatching your order for your acceptance.

6.7. In the event of non-availability of any goods you order, we will contact you to advise of the expected date of availability. If this is not acceptable to you then you may cancel your order in which case we will issue a full refund.

7. Collection

7.1. The collection time slot must be agreed with us when you place your order and accordingly it is your responsibility to ensure that you or another appropriate person collect your order during this period.

7.2. The person collecting the order may be asked to identify themselves and/or prove their authority to collect the order. A printed copy of your order is normally acceptable proof. If at our reasonable discretion we cannot satisfy ourselves that the person collecting your order has the authority to do so, or is not an appropriate person, we may decline to allow the order to be collected. In this event you will need to contact us to re-arrange delivery and a further charge may become payable provided we attempt to deliver at the agreed time.

7.3. Should you fail to collect your order we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the delivery charge.

7.4. We will endeavour to supply items as close to the ordered weight or volume as possible however if the weight or volume of any item is unacceptable you may reject it at your complete discretion at collection time.

7.5. In the event of non-availability of any goods you order, we may offer a revised collection date. If no alternative date can be agreed between you and Meadow Hay Ltd then we will offer a full refund.

7. Changes and cancellation

8.1. You can amend your order or cancel it on the website until we lock it for processing. The exact date an order is locked is dependent on the item that takes the longest to process and therefore will vary from order to order. Orders cannot be amended by telephone or email. If an order has not been dispatched you may cancel it by telephone.

8.2. If for whatever reason you are unhappy with any non-perishable goods you may return them to us for a full refund provided you inform us within 14 days of receipt of your decision either by email or letter. We will arrange with you to either collect the goods from you or for you to return them to us at your cost. The goods must be unused, in the same condition as they were delivered to you, and in the original packaging.

9. Defective Goods

9.1. We guarantee the quality of our goods. You must inspect the goods and notify us promptly by either informing the delivery person, telephone or email of any dissatisfaction with your order. For the goods that do not meet with your reasonable satisfaction we will arrange with you for them to be collected and at your discretion we will either fully refund you for them or replace them.

10. Liability

10.1. Nothing in these Terms and Conditions will exclude our liability for personal injury or death caused by our negligence.

10.2. We will not be liable to you if our performance is delayed or fails due to circumstances beyond our reasonable control including, but not limited to, fire, flood, strikes, riot, accident, civil commotion, disruption to energy supplies, and act of terrorism or war.

10.3. We will not be liable to you or any third party for any consequential or incidental loss.

10.4. Excepting that set out in paragraph 9.1 our maximum liability to you arising from any order and the subsequent supply of goods will be limited to the retail price of the goods contained in that order and the cost of delivery.

11. Privacy and security

11.1. The information we request from you when you register and when you place an order will be treated by us with care and security. We will not sell or rent your information to any third party for their marketing purposes.

11.2. Whenever we request personal detail or credit and debit card information from you we will use Secure Sockets Layer (SSL) technology to encrypt the connection between us and you. Personal details are stored securely on servers that are not directly accessible via the Internet. Your card payment details are stored by our payment service provider.

12. General

12.1. These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English Courts.

12.2. If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

12.3. The content of this website is protected by copyright, trademarks, and other intellectual rights. You are only permitted to use this material for your personal use in placing orders on this website. You may not otherwise reproduce, copy, modify, distribute or use for commercial purposes any of the content of this website without written permission from us.